UPCOMING PUBLIC EVENTS

Customer Experience Strategist and Best-Selling Author

 

Upcoming Public Seminars

Trusted Advisor Customer Service

(for Managers and Frontline staff)
Click here for details

Leading a Customer-Focused Team

(for Managers and Supervisors only – and for people who will be moving into those roles)
Click here for details

 

 

 

REDUCE CUSTOMER CONFLICTS

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

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