Customer Service Blog

Two Words to Keep you Out of the Doghouse

DoghouseYou’ve not doubt noticed that when customers, co-workers, or even family members are frustrated, a single misspoken word can put them over the edge. Check-out this short video clip where we had fun with a group of managers where I share key words for them to pass on to their teams – and also use at home – when things go wrong.

Register today for our 30 – second Trusted Advisor tips and receive as a bonus 15 Phrases that Pay for dealing with stressed and rushed customers.

Subscribe to our Blog
Get our latest updates in your Inbox

Subscribe to our Blog