Harvard researchers Killingsworth and Gilbert recently released a study that found that people aren't necessarily happy when they are relaxing; they're actually happier when concentrating. In other words, a wandering mind is an unhappy mind. That reinforces a message I've been relaying to managers about the number one factor that motivates employees - interesting work. The problem is many frontline employees believe their jobs to be inherently boring. That's a myth. In Zen philosophy any act - even pouring a cup of tea - can be elevated to the level of artistry when one pays attention to detail. Dealing with customers is fascinating when you study the nuances of the words you choose. A simple turn of phrase can have significant impact. What it comes down to, Grasshopper is ongoing training. A regularly trained employee is more focused, more productive, and as it turns out, happier. Everyone wins.
Today's chuckle:
What's the speed of dark?
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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