Here's a communication concept I learned from my friend and fellow professional speaker, Shelle Rose Charvet.
You and I take a risk when attempting to influence someone who has a big ego. If we simply present our ideas, products, or services in the form of new information they may not know there's a good chance that the other person may resist. Not because of the idea; but because their ego may somehow feel threatened. And easy way to avoid this is to begin with conversation with, "You are the expert on such and such. What I bring is..." Expressing your respect for the other person's expertise makes them more receptive to yours.
Today's chuckle:
If you ate pasta and antipasta, would you still be hungry?
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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