Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Offer a "Unique Selling Proposition"

When you're having a sales conversation with a potential customer, it's useful to provide three critical pieces of information. First, point out the benefit that your product or service provides for the customer. Second explain what's unique about it. And finally, provide evidence that supports your claims. Together the benefits, uniqueness, and evidence constitute what's known in sales circles as a "unique selling proposition" or USP. If you're providing information in writing, the USP should be the foundation of your proposal.

Today's Chuckle

A flashlight is a case for holding dead batteries.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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