To strengthen your client relationships - and encourage prompt payment, consider this statement. Looking for a gas fitter to install a line to my bar-b-que, I found "Jock" of Artisan 98 through the Yellow Pages. He arrived as promised and gave me a competitive quote. When I asked if he needed a deposit, Jock declined stating, "It's OK - I trust you." I was flattered, and more importantly, paid him promptly upon completion to prove his trust was well placed. It strikes me that Jock was a master at more than just gas fitting. I wonder... are there similar opportunities for you to voice your confidence in your customer when your gut tells you that you should?
Today's Chuckle:
Pride is what we have. Vanity is what others have.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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