One of the most efficient ways to enhance the perceived value of your organization is to train employees on interpersonal telephone skills. Consider the example of a trained professional, who, when answering a call that's been transferred to her say's, "Hi Greg, this is Carol Jones. Cindy tells me that you've been having problems with your..." That kind of introduction tells the caller that you're a professional who listens well, acts as a team, and values the time of your customers. Great return for a little training.
Today's Chuckle:
There's too much blood in my caffeine system.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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