Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Negotiate Trad Offs

Buyers sometimes persuade sellers to reduce prices by saying, "We only have a budget of X dollars." If you decide to lower your price it's important to receive some sort of consideration. Otherwise, they may think that a) your prices were too high in the first place. Or b) Next time they'll automatically get the same lower price. In other words they win/you lose. So, if you do lower your price consider saying, "Sure I can do that for you, and for that I'll need..." That way you create win/win and maintain the perception of price integrity.

Today's chuckle:

When you starve with a tiger, the tiger starves last.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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