Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Sell More by Taking it Away

The fear of loss can boost buying behavior. For example, you might say to a potential buyer, "I don't want to put any pressure on you." (sating this reduces the other person's natural urge to resist). "It's just that this is the last unit left in stock and I'm afraid that if you don't take it - it will be gone by the end of the day. So, where are you with this on a scale of 1-10?" The subtlety lies in stating that you don't want to exert pressure. Caution: use this approach sparingly and ethically or it will backfire.

Today's Chuckle:

For every action t here is an equal and opposite criticism.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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