This is such an easy technique to enhance credibility - it's almost embarrassing. During group discussions, people get emotional or excited about certain subjects. Their voices tend to rise in tone and speed accordingly. When it's your turn to comment, reduce the tone and speed of your voice to be slighter lower than that of the previous speaker. In the midst of the group's excitement, your controlled delivery will sound like the voice of reason. You'll immediately be taken more seriously. The only trick then is to say something worthwhile!
Today's chuckle:
If you tell the truth you don't have to remember anything.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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