"Sir", "Miss", Or "Ma'me" are terms that are often used by employees to address customers. While the employee is only trying to be polite, the customer often feels that rather being honoured they feel old. Ideal customer relationships are more like friendships. We wouldn't call our best friend "Sir"or "Ma'me" because it creates a distance rather than a bond. In other words, when talking to customers, you can never be too polite, but you can be too formal.
Today's Chuckle:
A computer beat me at chess once. But it was no match for me at kick boxing.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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