Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Offer Less and Sell More

The conventional wisdom about attracting customers is offer a wide selection. Unfortunately, while large selection may attract potential buyers - it often prevents them from actually making a purchase. Columbia University researchers confirmed this when offering samples of jam. One display offered samples of 6 flavours of jam. In a second dispaly the offered 24. The 24 sample display attracted 50% more people. However, the 6 jam display translated into over 7 times as many sales! It seems when it comes to choice today's customers are indeed overwhelmed. Is it possible that you could offer less and sell more?

Today's Chuckle:

It has been discovered that research causes cancer in rats.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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