Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Selling Smarter

We've all heard the expression, 'selling is a numbers game'. The belief being that the more potential buyers we contact, the more we sell. In the real world thought, I've found this to be a myth. "Frenzied" salespeople become so addicted to the adrenaline of being busy that they tend not to listen well, become more reactive than proactive, and ultimately become order takers. Successful salespeople are those who focus and refocus their efforts on pursuing the big fish. They slowly, methodically meet with the right people in the right organizations. In other words, they're less busy and more productive.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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