Often providing better service isn't a matter of doing more for others - it's a matter of being perceived by others as doing more. Here's an easy method. When you return a phone call, begin the conversation by pointing it out. "Hi Jane. It's Karen returning your call." Saying that you're returning their call heightens their awareness that you're a professional responding to their needs. It also motivates them to value your time and get straight to the point. Not bad results for saying 3 simple words.
Today's Chuckle:
Borrow money from a pessimist, they don't expect it back
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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