Imagine expressing your heartfelt, articulate opinion about an issue. The other person responds with, "Yes, but..." The moment we hear the work "but", most of us anticipate that not only will the person disagree with use, but that they haven't heard or valued what we just said. When negotiating, people who are perceived to be poor listeners have zero credibility. The lesson: when you disagree, replace the work but with and. so you might respond with, "Yes, and here's another thing to consider..." It's a way of disagreeing without being disagreeable.
Today's chuckle:
If at first you don't succeed, vigorously deny that you were even trying.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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