Concerned about the impact of economic recession on your business? If your business model has been about providing minimal staff training and basic service you should indeed be worried. On the other hand, if as a manager you have been focused on developing your staff and equipping them with the skills to provide exceptional customer service, your ship has just come in. During boom times, customers are forced to tolerate poor service because there's more demand than supply. Now, however as the economy slows, the reverse becomes true. Customers are now in the driver's seat. Those companies that invest in staff training and provide genuine value-added service are about to dramatically increase their market share. What goes around will indeed come around. This is good news for our clients.
Today's Chuckle:
Whenever you find yourself on the side of the majority, it is time to pause and reflect. - Mark Twain
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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