Which of the following best describes how you, as an employee, consider your importance compared to the customer? Are you a) more important than the customer? In this case you come across as arrogant and the customer doesn't like you. b) You are less important than the customer? Here, the customer observes your subservient behaviour and doesn't respect you. Or c) you consider yourself and the customer to be equals treating each other with mutual respect. Option 'c' provides the only viable opportunity for friendship and respect. That's a great basis for a long term mutually beneficial relationship - be it at work or in your personal life.
Today's Chuckle:
Just say NO to one-word solutions.
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