Jeff Mowatt, BComm, CSP
Customer Service Strategist
Certified Professional Speaker

Influcence with Ease®

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Is Your Public Behavior Remarkable?

My long time friend, Gerald, recently told me of a minor incident in human interaction that left a major impression. Enduring the cattle-drive like practice of boarding a crowded airplane, Gerald, while making his way to seat 12C, noticed an oasis of civility. An older Sikh gentleman and his wife had settled into to their places. As the senior made eye contact with a passenger who was about to sit next to them, the older gentleman rose from his seat and out of some bygone sense of decorum, introduced himself and his wife to the new passenger. Gerald said he could tell the new arrival felt somehow... honoured. It seems that in the midst of the rat race, behaviour that's remark-able, comes down choosing to act just a little more humane.

Today's Chuckle:

If things get better with age, I'm approaching magnificent!


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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