Whether you're dealing with a customer whose cigar smoke is disrupting other patrons, or a chatterbox seated behind you in a movie theatre, it's useful to have a way to resolve the problem without causing offence of creating a scene. "I was wondering if I asked you really politely, if you might..." By pointing out that you're asking politely you demonstrate that you are respectfully asking a favor. That permits the offending party to comply without loosing face.
Today's chuckle:
There are two kinds of pedestrians... the quick and the dead.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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