Whether traveling for business or pleasure, there comes a point where eating in restaurants becomes tiresome. And predictable. That’s why it came as such a refreshing change this summer in Dover, England when we visited La Scala Italian restaurant. As he served our 8 and 10 year old girls, the proprietor added, “If you finish all your supper, I’ll bring you some ice cream.” He looks at Lydia and I and adds, “…on the house.” After the main course, he offers Lydia and I some cappuccino; again, “on the house.” Finally, he brings gelato for the girls, and lemoncellos for Lydia and I. The liqueurs are naturally ‘on the house.’ The bill was not cheap, but all the extras made it seem like a bargain. The proprietor knew the value of being REMARKably different. What are you providing for your customers ‘on the house’?
Today's chuckle
That which you cannot give away, you don't possess; it possesses you.
Like to forward or reprint this tip?
We have some options to make this easier for you. Click here for a printer-friendly CDrom with all Jeff's tips. Click here for Jeff's book with 101 top tips. If you'd like to cut and paste any of our tips or articles from our website, you are welcome to do so providing you include the following bio and contact information after each tip or article.
Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
Click here for Jeff's Latest Tip
and to Subscribe for FREE updates
Copyright© 1992-2010 JC Mowatt Seminars Inc. All rights reserved.
