When you answer your phone at work do you have this habit? Do you greet the caller and then say that this is so-and-so speaking? If so, consider dropping the word "speaking." First, the fact that you're speaking is obvious. Second, people generally remember the last words spoken. It's more important that the caller remember your name than the fact that you're speaking. So to have greater impact, finish your greeting by ensuring that the last word you say is your name. Example, "Customer Service department, this is Kim."
Today's Chuckle:
Why is "abbreviation" such a long word?
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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