Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Just Say No to the Nightly News

We all know that given the choice people would rather do business with/ be friends with/ live with/ a person who is cheerful. And there's plenty of medical evidence showing that people who are generally positive are healthier and live longer. The real challenge is with all the pressures of daily living how do we maintain an upbeat disposition? Try this experiment for 3 weeks... consciously avoid typical news items that focus on violence, politics, global warming and all the negatives that besiege us. I've been doing this for the last month and am heartened by calming effect it's had. Certainly, write cheques to help the underprivileged, vote in elections, do your part for the environment. Then give yourself permission to step away from the maelstrom and regain your peace-of-mind.

Today's Chuckle:

If you can't say something nice, become a reporter.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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