It seems these days people are so pressured, so busy, and so over-regulated at work that it's difficult to get their attention at all; let alone get them to do you a small service. Next time you find yourself dealing with a person who seems to be putting up more barriers than bridges, try this strategy. Before approaching them with your request have a fallback scaled-down plan B ready. When they decline your first request ask, "If you can't do A then can you at least do B?" Immediately, the other person views you as being somewhat reasonable - after all you've 'given-up' your plan A. So, in the spirit of fairness the other person subconsciously feels that they need to give a little as well.
Today's chuckle:
I have to exercise in the morning before my brain figures out what I'm doing.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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