When you're explaining a lot of details to another person there are times when you may need to verify their understanding. The problem is that asking someone to repeat what you've just said can sound condescending. Instead, position your request as, "Sometimes I forget to point out certain details when explaining this process, so would you mind telling me what I've covered so far to make sure I haven't missed anything?" Obviously, this technique requires that we be secure enough to subordinate our ego to avoid bruising theirs.
Today's chuckle:
I took an IQ test and the results were negative.
Like to forward or reprint this tip?
We have some options to make this easier for you. Click here for a printer-friendly CDrom with all Jeff's tips. Click here for Jeff's book with 101 top tips. If you'd like to cut and paste any of our tips or articles from our website, you are welcome to do so providing you include the following bio and contact information after each tip or article.
Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
Click here for Jeff's Latest Tip
and to Subscribe for FREE updates
Copyright© 1992-2010 JC Mowatt Seminars Inc. All rights reserved.
