Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

A Lesson from King Arthur

The legend may be centuries old, but King Arthur's lesson in reaching consensus remains relevant. You'll recall from the story that a council of knights would make decisions at a round table. The shape of the table meant everyone gathered was seen to have the same status. There was less of the 'them vs us' dynamics that can happen when people take sides across a table. Since everyone can see each other, communication is clearer. Ironically, the vast majority of tables in today's corporate boardrooms and family dining rooms are rectangular. That design may be more efficient at saving space, but it's less effective at building community.

Today's Chuckle:

Shin: a device from finding furniture in the dark.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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