Imagine shopping for household necessities with two restless preschoolers. Observing your situation, the store employee greets the children, "Hi kids, taking Dad shopping? You like colouring? How about if we set you up over here to colour while Dad finishes shopping?" (as she looks to you for permission). As the parent, you'd likely be delighted. The employee generated these good feelings by focusing more on the customer's overall context (trying to be a good parent), than just dealing with the immediate concern (buying stuff for the house). When dealing with others do you focus on overall context or merely immediate concern?
Today's Chuckle:
Be nice to your kids. They'll choose your nursing home.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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