Here's a useful way to begin your conversation and build trust when making a business call to a stranger. "Hi, Jane, my name's so-and-so. We haven't met yet. The reason I'm calling is..." The key is that you point-out that you haven't met yet. People often receive calls from strangers who take the opposite approach; they don't introduce themselves and instead fake familiarity by asking, "How are you?" This annoys the person being called because it a) sounds insincere, and b) wastes their time.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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