As children we've all experienced the slings and arrows of being made fun of. You probably remember the humiliation of asking a question at school and having other kids make fun of you. Those childhood scars are etched into practically everyone's psyche - including that of your customers. So, next time one of them asks you or your employees a 'stupid' question/objection about your products and services, take the high road. Begin your response with, 'That's a great question... You'll find that the compassion and maturity that you convey with those 4 simple words will be appreciated - and rewarded.
Today's Chuckle:
For every action there is an equal and opposite criticism.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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