Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

A Lesson from Grandma

It's easy to forget the personal touch in today's high tech world of e-mail, form letters, and receipts featuring happy faces that say, "Thank you". That's why now, more than ever, you can have greater impact with colleagues and customers when you go the old fashioned route. Differentiate yourself by consistently sending brief hand written notes of thank you, congratulations, or it was a pleasure meeting you. Hand address the envelope and lick the stamp. Amidst all the bills, correspondence, and flossy junk mail, your note will foster the friendly feelings of getting a letter from Grandma.

Today's chuckle:

We have enough youth, how about a fountain of smart?


Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly CDrom with all Jeff's tips. Click here for Jeff's book with 101 top tips. If you'd like to cut and paste any of our tips or articles from our website, you are welcome to do so providing you include the following bio and contact information after each tip or article.

Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

Go to Next Tip

Click here for Jeff's Latest Tip
and to Subscribe for FREE updates

Copyright© 1992-2010 JC Mowatt Seminars Inc. All rights reserved.

Contact us at JC Mowatt Seminars Inc.,
60 Wildwood Drive SW,
Calgary, Alberta, Canada  T3C 3C5
Toll-Free Canada and USA 1.800.JMOWATT [566.9288]
Local: 403.244.9094    Fax: 403.244.9814
Our e-mail is a wonderful way to reach us:
info@jeffmowatt.com