Here's a simple courtesy that provides big payoffs when contacting others by telephone. After you introduce yourself and give the purpose of your call, ask, "Is this a good time for us to talk?" Asking that question demonstrates not only that you're considerate, but also implies that you need the other person's undivided time and attention. It's simple, sensitive, and effective.
Today's chuckle:
Never miss a good chance to shut up.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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