One of life's more difficult tasks is giving people bad news. A common error is to start with the bad news - then trying to make it better by giving the good news afterwards. The problem is that as soon the receiver hears the bad news they become emotionally stressed. So they aren't really listening anymore when you explain the good news. Instead, when giving both good and bad news, begin with good news (so they actually hear it) - then explain the bad.
Today's Chuckle:
When you don't know what to do, walk fast and look worried.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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