Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

"Thank you for Calling..."

Quick - when phoning companies in the yellow pages, which of these two organizations would you prefer doing business with? The first answers, "ABC Stereos." The second answers, "Thank you for calling XYZ Stereos, this is Dale." If you're like most customers, the second company gets your business. They sound more professional so you assume they've been trained. If they train employees how to answer the phone, there's a good chance they also train them to solve your problems. Lesson: providing "telephone training" creates an easy competitive advantage.

Today's Chuckle:

Good judgment comes from bad experience and a lot of that comes from bad judgment.

Like to forward or reprint this tip?

We have some options to make this easier for you. Click here for a printer-friendly CDrom with all Jeff's tips. Click here for Jeff's book with 101 top tips. If you'd like to cut and paste any of our tips or articles from our website, you are welcome to do so providing you include the following bio and contact information after each tip or article.

Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at or call toll free 1-800-JMowatt (566-9288). Web:

Go to Next Tip

Click here for Jeff's Latest Tip
and to Subscribe for FREE updates

Copyright© 1992-2010 JC Mowatt Seminars Inc. All rights reserved.

Contact us at JC Mowatt Seminars Inc.,
60 Wildwood Drive SW,
Calgary, Alberta, Canada  T3C 3C5
Toll-Free Canada and USA 1.800.JMOWATT [566.9288]
Local: 403.244.9094    Fax: 403.244.9814
Our e-mail is a wonderful way to reach us: