Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

"Thank you for Calling..."

Quick - when phoning companies in the yellow pages, which of these two organizations would you prefer doing business with? The first answers, "ABC Stereos." The second answers, "Thank you for calling XYZ Stereos, this is Dale." If you're like most customers, the second company gets your business. They sound more professional so you assume they've been trained. If they train employees how to answer the phone, there's a good chance they also train them to solve your problems. Lesson: providing "telephone training" creates an easy competitive advantage.

Today's Chuckle:

Good judgment comes from bad experience and a lot of that comes from bad judgment.


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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