When influencing others, keep in mind the old story of two sisters who each wanted the last orange. They finally split it - each receiving half. Sounds reasonable except that one wanted the peel for marmalade while the other wanted to extract the juice. Their mistake was they concentrated on their bargaining position - "I want at least half." If they'd instead considered their interests (why they wanted it), they both would have received twice as much. The lesson - when influencing, focus on each other's interests rather than position.
Today's chuckle:
Two wrongs are just the beginning.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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