Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

What's your First Priority?

Quick - if you are a manager which of these 3 tasks is likely to help build your business the most: a) administrative paperwork b) dealing with customers c) working on strategic projects? Answer - c) the highest and best use of a manager's time is working on strategic projects designed to prevent problems and increase profits. Typically however, most managers put off strategic work to do other activities that have deadlines. They confuse urgency with importance. Suggestion: do project work for the first hour and a half of your day, then deal with customer issues, and lastly administrivia.

Today's Chuckle:

T.V. - Why do you think they call it programming?


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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