When training and consulting for various organizations, I find - unfortunately - that many employees adopt the attitude that everyone should be treated fairly and equally. If you share that opinion, consider this. Imagine the disastrous consequences if parents gave their six-year-old child the same liberties as their 16-year-old teenager. "Make sure you're home from grade one by midnight." Yikes! Parents understand the concept that we should treat all our children fairly - but certainly not equally. Perhaps we might do well to adopt the same perspective at work with employees and customers. Fairness is essential - but equality is overrated.
Today's Chuckle:
The rooster crows, but the hen delivers the goods.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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