One of the toughest selling challenges is converting a telephone "cold-call" with a potential customer into a face-to-face meeting. The next time you reach that delicate point in the conversation, consider using two key words as you suggest the next step. "Maybe we should sit down and ..." The key words: "sit down." They imply that you'll be meeting in person and having a serious conversation - not a quick telephone chat. Plus you avoid using the words "meeting" or "scheduling" since many people associate those terms with lengthy time wasters. Good results for two little words.
Today's chuckle:
Worry is a misuse of the imagination.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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