Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Eye on the Prize

In a work-world that's increasingly filled with interruptions and distractions, it's easier for people to become more busy but less productive. The irony is that if you tend toward perfectionism you're even more likely to be side-tracked. You know the routine: you're focused on one task when the phone rings, someone walks-in, or an email arrives. so - in the interest of being responsive - you move to that. Then something else catches your eye. I've found in these situation when I'm spinning my wheels, it's helpful to remind myself, "Eye on the Prize." It's a simple mantra to help you ignore the distractions, return to the task (the prize) and get it off your list. The bonus is at the end of the day you feel like you actually accomplished something.

Today's Chuckle:

I'm writing a book. I've got the page numbers done. 


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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