Anyone who deals with customers needs to be fully aware that their job is about to undergo a huge transformation. With the explosion of automated services such as e-commerce, ATM's and pay-at-the-pump machines, front line people are no longer necessary to facilitate the exchange of goods. Instead, the key role of front line employees will be to create "loyalty experiences" for the customer. To survive and thrive in the new economy, managers and business owners need to immediately begin equipping employees with these new "experience skills."
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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