Here's a wonderful phrase that separates service professionals from people who are just going-through-the-motions. In this case the employee was coordinating the conference room at a hotel where I was speaking. When he and I had finished going over the audio/visual set-up, he cheerfully offered, "Anything else I can do for you?" By using that phrase, he demonstrated that he wasn't just an employee who needed to set-up a meeting-room; he was a professional sincerely interested taking care of a customer. Simple sentence. Big difference.
Today's Chuckle:
Therapy is expensive. Poppin' bubble wrap is cheap. You choose.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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