As a customer service strategist and 20 year black belt martial artist, I love this strategy. FBI special agent Larry Carr developed the "Safecatch" system of being over friendly to disarm bank robbers. The premise is being effusively kind to would-be robbers throws them off so much, they rethink the crime and leave. First Mutual Bank, whose employees were trained on the approach, reduced bank robberies by a whopping 45%! If kindness and compassion can literally disarm a bank robber, imagine what it does for frustrated cusomters.
Today's Chuckle:
Caution: I have an attitued and I know how to use it.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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