Ever given someone a compliment that backfired? That's where you say something nice to someone and they interpret it to be insincere flattery. This often happens because the compliment was general in nature. Eg, "You look nice today." to avoid this, rather than offering generalcompliments (or criticisms - for that matter) you'll get better results when you're specific. Eg, "That handbag looks great - it matches your outfit and shoes perfectly." Being more specific has the effect of making you appear to be less of a flatterer, and more of a perceptive, considerate individual.
Today's chuckle:
Beauty is in the eye of the beholder and I'm not one to judge.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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