When you're a customer receiving poor service, don't settle for "talking tot he manager." You're likely to get better results by going straight to the top. Write a letter directly to the president of the company thoroughly explaining the circumstances. Indicate on the letter that you are copying the local manager. Then to speed the process, fax the letter to both parties. This approach makes the local manager more accountable to quickly solve your problem and to prevent it from reoccurring.
Today's chuckle:
It's been lovely, but I have to scream now.
Like to forward or reprint this tip?
We have some options to make this easier for you. Click here for a printer-friendly CDrom with all Jeff's tips. Click here for Jeff's book with 101 top tips. If you'd like to cut and paste any of our tips or articles from our website, you are welcome to do so providing you include the following bio and contact information after each tip or article.
Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
Click here for Jeff's Latest Tip
and to Subscribe for FREE updates
Copyright© 1992-2010 JC Mowatt Seminars Inc. All rights reserved.
