Influcence with Ease®

  • Jeff Mowatt, BComm, CSP
  • Customer Service Strategist
  • Certified Professional Speaker

From the archives of Jeff Mowatt's bi-weekly 30-second customer service training tips...

Business Eitquette - Are you On Time?

What time should you arrive for a 10 o'clock business meeting?

  1. 9:50 - you're bright and early
  2. 9:55 - you're early; but not so early you look like you're wasting time
  3. 9:59 - you're there in the nick of time
  4. 10:00 - you're exactly on-time
  5. 10:05 - meetings don't get going for the first 5 minutes anyway

I learned the answer years ago as a first year business student at the University of Calgary. An HR manager from Trimac Trucking came in to speak to us about the real world of business, making a positive impression, and getting hired. He explained that if you show up for a meeting late, you're disrespectful to others. Showing up 10 minutes early indicates you haven't got enough to do. Arriving exactly on time or 1 minute early makes you look rushed and disorganized. Hence, the correct answer to convey courtesy and competence is b) 9:55. Here's to professionals who are 'on-time' :)

Today's Chuckle:

If you find a four-leaf clover, it means you have entirely too much time on your hands


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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com

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