When considering the concept of bravery, images that often come to mind are icons of history and Hollywood. What we don’t usually think of, are our daily communications with co-workers and customers. Yet, in today’s work world our courage often tested. Consider for example, the times when you need to give a customer bad news or apologize for a mistake. If we are afraid of possible conflict, we will opt to communicate by text, email, or letter. Unfortunately, according recent research at University of Wisconsin-Madison, written communications have virtually no impact on reducing the stress of the recipient, when compared with hearing the sound of your voice; in person, or even over the phone. Bottom line, sometimes it takes courage (and maturity) to pick up the phone. Still, it’s the right thing to do.
Today's Chuckle:
Two wrongs don't make a right, but three rights make a left.
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