As you picture yourself shopping at a farmers' market, compare which of these two offers tweaks more of your interest. One vendor, while offering you a sample from a tray of jams, says, "Please try this strawberry jam." The second vendor holding a similar tray says, "Please try my strawberry jam." All things being the same, the jam from the second tray will taste better - not because of the flavor, but because it was served with implied ownership and professional pride. Not bad results for changing one word.
Today's Chuckle:
Remember there's no 'I' in team... (but there is a M and E).
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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