Have you ever caught yourself beginning a statement with a phrase like, "The truth is..." "Honest..." "I really mean this..", or "Believe me..."? They all essentially announce that we are about to tell the truth - implying that everything we've said up till that point has been a lie! These types of statements tend to hurt rather than help our credibility. The best way to avoid sending these mixed messages is just omit these prefaces and say what's on your mind.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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