How do you normally respond when a salesperson says, "Can I help you?" If you reply, "No thanks, just looking," then you've demonstrated that the most common opening line in retail is actually counterproductive. When greeting customers, try a phrase that according to author, Michael Gerber, increases sales by an average of 16%. The greeting is, "Hi, have you been here before?" Depending on the customer's response you can either welcome them and provide a quick tour, or thank them for returning. Slightly different opening - 16% better results.
Today's Chuckle:
Beauty is in the eye of the beer holder.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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