Perhaps one of the toughest challenges in relationships is giving 'corrective feedback' to people you care about. As a supervisor, husband, and father, I've made my share of mistakes when confronting others - less so since discovering this tip. Focus your feedback on behavior - not attitude. Instead of saying, "You need to be friendlier to customers." (Friendliness is an attitude), focus on behavior with, "Within 5 seconds of the customer's arrival, you are expected to smile, show teeth, and greet them." Avoiding confrontation doesn't help anyone. Focus on observable behavior. As for 'correcting' the other person's attitude - what they think, believe, and feel - forever hold your peace.
Today's chuckle:
Jesus loves you, but everyone else thinks your a jerk.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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