Someone once said that 'anger' is not a four-letter word. This is particularly so when someone's oversight of foul-up has caused you unnecessary inconvenience or suffering. The key is to EXPERSS your anger - DON'T DEMONSTRATE IT. When you can quietly explain to someone, without shouting or swearing that you are furious, you are apt to be taken very seriously. By using this approach, you appear to be calm, rational, and justifiably angry. You've become a person who deserves to have their problem solved immediately.
Today's chuckle:
Never raise your hands to your kids. It leaves your groin unprotected.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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