Ever noticed how a little adjustment in your words can create a big difference in customer perception? For example, notice the difference when instead of using the word 'help', you use the word 'helpful'. So, rather than saying... I hope that helps, instead say... "I hope that's helpful. Rather than asking, "Would it help if I..." Instead ask, "Would it be helpful if I..." The word help is a verb that describes a particular ACTION. Helpful on the other hand, is an adjective that describes the PERSON. The next time the customer needs a service, they may not need the same ACTION as last time. However, they do want to return to the PERSON who they consider to be helpful. Was this helpful?
Today's chuckle
If you are what you eat, I'm fast, cheap, and easy.
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Jeff Mowatt, B.Comm., CSP is a professional speaker and best-selling author who works with organizations who want to strengthen customer loyalty, increase spending per customer, and recharge customer service teamwork. To inquire about engaging Jeff for your team, email us at info@jeffmowatt.com or call toll free 1-800-JMowatt (566-9288). Web: www.JeffMowatt.com
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